We respect the privacy of all EmployeeAnswers users. This online Privacy Policy specifies what information is collected online, the use and disclosure of your personal information you submit through the EmployeeAnswers.com website ("EmployeeAnswers website") and how it is kept secure.
What personal information of mine is collected through the website?
There are three types of people who may access the EmployeeAnswers website and the information we collect about each one is different:
Employees - Employee visitors to the EmployeeAnswers website may visit various pages on our site to learn more about the services we offer and explore other information we publish on our site. We do not collect any personal information from visitors to the site until they specifically decide to sign up as a user or join our mailing list.
Employers (call centers hiring) - As a call center you will need to supply your basic contact information when you sign up to use the service (name, email address and company). If you subsequently decide to use any of our paid services, we will require credit card details to process the payments for these services.
User (Job Seeker) - As a job seeker you will need to supply your basic contact information when you sign up for the service (name and email address). If you subsequently either apply for a job and/or create a EmployeeAnswers profile you will be required to enter information to complete your application or profile. This information includes information typically found in a resume, such as your experience and education, as well as responses to questions asked in relation to the position you are applying for (e.g., "How many years of experience do you have in a direct sales role?"). For some job applications, as dictated by the type of application process the Recruiter selects, you will also need to complete our personality assessment which involves responding to between 50 and 100 questions. Job seekers may also elect to receive periodic notices of job postings and career opportunities. The scope of such notices may in some cases be specifically determined by job seekers and may in other cases be determined based on the information provided in such Job Seekers' EmployeeAnswers profile or in regards to previously completed personality assessment(s).
As you explore the EmployeeAnswers website, we may also collect information via frequently used information-tracking tools, such as "cookies". These cookies collect information such as your browser type, your Internet Protocol (IP) address and the actions you take on the website (i.e. pages views and links clicked).
How is this information used?
The information we gather through use of cookies is used only in the aggregate and not tied to personally identifiable information. For example we may track the number of visitors to a specific area of our site or determine which of our services are used most frequently. We do this so we can continually work to improve our site and ensure that we are providing the content and services that our visitors want to see and use.
The information we gather from recruiters allows us to communicate with each recruiter individually and provide them with the transactional communications necessary for their account. We may additionally use this information to send marketing or other communications unless the recruiter has opted-out (see below).
The information we gather from job seekers will be used to communicate with each job seeker individually and provide them with the transactional communications necessary for their account. We may additionally use this information to send job opportunities, marketing or other communications unless the job seeker has opted-out (see below).
Additionally, any information the job seeker has included in his or her profile or in a specific job application will be made available to the recruiter who posted the job and to the Ian Martin Group of Companies in order to help them to sort and select candidates to create the best shortlist for the position they are looking to fill. If the job seeker has chosen to make their profile "open", certain aspects of it (resume, experience, education, etc.) will be visible to other recruiters and to the Ian Martin Group of Companies who may be looking for candidates.
Do you share my information with anyone?
We may in the future Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share personal information with third parties.
EmployeeAnswers uses a third-party company to manage credit card processing. This company is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on EmployeeAnswers's behalf and they are required to maintain the confidentiality of the information we provide to them.
We may also share non-personally identifying information in the aggregate with third parties, such as the media, industry observers, potential customers or partners. For example, we may disclose the number of users that have been exposed to, or clicked on, through our Site.
If a job seeker has marked their profile as open, EmployeeAnswers may share information with CallCenterJobs.com to provide the job seeker to contact them to verify their job preferences and send them relevant job opportunities.
EmployeeAnswers also partners with a third party scientific partner in order to perform the personality assessment. The responses to the personality assessment questions will be provided to our scientific partner in a non-identifiable format in order to permit the scoring of those responses. In other words, none of your personally identifiable information will be provided to, or otherwise associated with your responses to the personality assessment questions provided to our external scientific partner solely for the purpose of permitting scoring of your assessment so there will be no ability for our scientific partner to identify you when scoring the personality assessment. All communications with our scientific partner will be done via a secure interface and no personal details of the job seeker will be transmitted with the response or the returned scores.
If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar transaction, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transaction and the choices you may have regarding your information.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law in the event that we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on EmployeeAnswers Inc. in relation to the EmployeeAnswers website or our services, or in the event that you or a third party are or may be (a) violating our terms of use; (b) causing injury or other harm to, or otherwise violating our property or other legal rights, or those of other users or third parties; or (c) violating federal, state, provincial, local, or other applicable law. This disclosure may include transferring information outside Canada, the U.S. or the European Economic Area.
EmployeeAnswers is a DBA of Call Center jobs, Inc. and we may share your personal information between themselves. Please note that EmployeeAnswers and Call Center Jobs, Inc. will not share your personal information with any other third party except in the following circumstances:
- with trusted third party service providers that we have retained that require access to your personal information in order to perform the services for us. These may include services in terms of the hosting, operation, and/or maintenance of the Website (including any service or feature of the Website), customer service, the undertaking of customer satisfaction surveys or with respect to other operational, marketing, financial, or technical matters;
- to business partners that may deliver marketing communications, promotional materials, or advertisements that may be of interest to you;
- to carry out our staffing services, that is, to try to find job matches for applicants and fulfill staffing service requests of prospective employers. with other third parties to whom such disclosure has been authorized through your consent;
- where disclosure is required by law;
- where disclosure is permitted pursuant to Privacy Laws;
- where disclosure is required for the undertaking of investigations regarding possible violations of the Website's terms of use, and to prevent fraudulent activities and/or improper behaviour;
- in conjunction with any outsourcing of our operations or business processes (or the repatriation of the foregoing);
- in conjunction with any sale of EmployeeAnswers and Call Center Jobs, Inc., or any of their respective businesses or parts of their respective businesses;
- Or in conjunction with any litigation or other legal proceedings.
How do we obtain your consent?
When you sign up as a user of the EmployeeAnswers website we explicitly ask you to confirm you agree to this Privacy Policy. If you apply to a EmployeeAnswers job through a third party site we send an email requesting consent. In the cases where the sign up is done for you, and for all users on an ongoing basis, continued use of the EmployeeAnswers website constitutes on-going consent to this Privacy Policy. Additionally, we ask when you sign up whether you want to opt-in to non-transactional communications (e.g. product updates, job opportunities, news and marketing materials). This preference can be changed at any time, see "how do I opt-out" below.
Job seekers are also able to opt-in at sign up to have their profile information visible to other recruiters or only to the recruiter of a specific job to which they are applying. Any emails job seekers who've opted in to other job opportunities will have an option for them to unsubscribe to any further messages.
How do I "opt-out" of marketing communications?
You are able to opt-out of marketing and non-transactional communications when you sign up for an EmployeeAnswers account. If you would like to cease receiving marketing and non-transactional communications, you can choose to be excluded from marketing and non-transactional communications at any time by de-selecting those options in your account. You can also request this via email.
How do you keep my information safe and secure?
We are committed to protecting the security of your personal information. We employ reasonable technical, administrative and physical safeguards to protect the confidentiality of your personal information, employing industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. Notwithstanding our efforts, we cannot guarantee absolute or unqualified protection of this information given the open nature and resulting instability of the Internet and World Wide Web, and we make no representations or warranties as to the effectiveness of our security and assume no liability for security breaches or any failure in the security of your computer equipment, your Internet service provider or other networks and communications providers.
Third Party Links
The EmployeeAnswers website provides links to third-party websites, such as those listed in a job posting. While on these sites, we or these third parties may collect information about you. In addition, you may be asked to provide certain personal information in connection with their use of their products and or services, such as when you respond to a survey or register or pay for a product, or otherwise.
Because we do not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information. We are not responsible for the privacy practices of any third parties.
Online Advertising
This website uses the Google AdWords remarketing service to advertise on third-party websites, including Google, through the use of cookies. This cookie does not include any personally identifiable information about you. We use this information to offer you tailored content - like giving you more relevant advertising based on your interactions with EmployeeAnswers. Any data collected adheres to Google's privacy policy and our own.
You can opt out of the remarketing cookie, as well as other companies' cookies used for interest-based ads, by visiting the aboutads.info choices page.
Children
Our Site is not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian's consent, he or she should contact us by phone at +1 888 353 7529 or by email at privacy@EmployeeAnswers.com. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
How do I contact you to get more information about a privacy issue or concern?
If you have any questions or concerns regarding our Privacy Policy, we encourage you to contact us at privacy-at-employeeAnswers.com.
What if the privacy policy changes?
This policy is subject to change. If we decide to change our Privacy Policy in whole or in part we will post the proposed changes on our website at least thirty (30) days before they take effect. Continued use of the EmployeeAnswers website after any such changes shall constitute consent to such changes.